Swappa works on a set fee structure that's very different from most other platforms, and this is important: the buyer pays the fee. Good: Plenty of listings with clear quality guidelines and good prices, great customer service, low fees, and shipping cost is included in the listing.īad: No inherent warranty or guaranteed accessories. If you're interested in going this route, there are plenty of options when looking for the best places to buy a refurbished phone (opens in new tab). There's a peace of mind associated with buying refurbished, but there's also a cost. Yes, these phones are used, but they've gone through a (varying) set of checks to verify their condition and details before being cleaned up and passed on to you. Carriers, retailers, and third parties all refurbish and sell used devices with varying levels of discount and inventory options. The phones often come with (admittedly limited) warranties and money-back guarantees, which, as a buyer, offer considerably more peace of mind than the average "meet up at the nearby 7-Eleven and hand over a wad of cash" type deal that sites like Craigslist offer.įinally, buying a certified refurbished phone is your safest bet but comes with the least discount over a new product. Know what kind of used phone buying experience you want before you start shopping around.īuying through an intermediary marketplace like Gazelle could work really well if you don't want to take any chances with the quality but still don't mind a bit of wear and tear. Despite that, they promise that there is no junk, no jerks (opens in new tab) on its site, and if you do end up running into a problem, their customer service team guarantees 20 minutes or less response time. Our staff favorite is Swappa, a second-hand online marketplace that charges a low, flat fee to sell phones, which helps keep the price down. On the handset OEM side, outside of Apple, it is very difficult to make the economics work on reselling CPO-grade devices.Instead, we recommend going through a marketplace that helps guarantee your purchase. “Counterpoint’s research shows that consumers prefer a lower cost even if they have to deal with slightly more imperfection in the device. The other key dynamic of certified pre-owned volumes (CPO) declined in 2022. “Global carriers and their partners are collecting higher volumes, gaining more power in the secondary market. “Large players within the secondary market ecosystem fared better than small players because the large players got better supply in a supply-constrained year,” explains Research Director Jeff Fieldhack. This is according to new research from IDC, who note the global figure was suppressed by China’s 17 per cent drop in refurbished smartphones, due to the continued COVID-zero policy disrupting the overall market in that region.Īpple’s global volumes grew 16 per cent year-on-year in 2022, making it the fastest-growing brand in the used and refurbished sectors globally.Ĭounterpoint notes this secondary market demand is impacting new iPhone sales and service revenues in many markets. The entire refurbished smartphone market grew by 5 per cent, compared to an 11.3 per cent decline in new smartphone shipments. Apple and Samsung devices make up three-quarter of the global refurbished smartphone market, a sector that is growing in the face of a global decline in new smartphone shipments.Īpple iPhones make up 49 per cent of the market, with Samsung devices making up 26 per cent of re-sales.
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